For any international destinations, the usual customs and duties will apply. If you are ordering to the UK or Europe, you will not be liable for any customs or duties. We always try to send your order from your nearest warehouse to ensure the quickest delivery service possible. We have a warehouse in both the UK and Germany. If you still have an issue and need to get in touch, please follow the simple steps to contact us and we'll get back to you to help. You can track your order by clicking on the relevant order in your account and clicking the tracking link.īe sure to check our estimated delivery dates here.
It's easy to check on the progress of an existing order via your tracking details. Where do you ship to? +įor a full list of our delivery locations, please click here What should I do if my order hasn’t been delivered? + The final mile courier will depend on your location, but this information will be available via your tracking link.įor delivery pricing, please click here. Please note, for bulky orders, your order will be delivered by Yodel or DPD.įor international orders, we use a tracked courier service via UKP or Seven Senders. What delivery options are available? +įor delivery to a UK address, we use Royal Mail tracked delivery straight to your door. You can click on this to take you to the tracking details.Īlternatively, you'll receive a dispatch notification via email for each parcel sent with tracking details included. Once shipped the tracking details for each parcel sent will be available. The fulfilment status will either be 'Partial' or 'Fulfilled'. Tracking will only be available once at least one item in your order has been shipped. You can track your order by clicking on the relevant order in your account and clicking the tracking link. Orders are usually sent within 2-3 working days, but may take longer during sales periods. We aim to get your order sent as quickly as possible.
On mobile, you may need to open the 'Show order summary' dropdown at checkout to apply your code.ĭelivery When will my order be shipped? + To use a discount code, enter the code in the 'Discount code' box on the right hand side of the checkout screen and press 'Apply'. Most major credit and debit cards are accepted. Make sure you've entered the correct shipping address and payment method, then you're ready to confirm your order: 'pay now'.
When you are ready to place your order, you can click 'checkout'.Ĥ. Your cart shows the items you have chosen. Select the size and colour, and click 'add to cart'.Ģ. Once you have found a product you like.ġ.
If you are looking for something specific, use the search bar at the top of the page.īe sure to use the filters on the top of the page when browsing products to quickly find the right items. You can browse our products using the menu at the top of the homepage, or from various collections also on the homepage. Placing an order How do I place an order? +
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